Bishop & Knight
SOP & Workflow
A way of working that lives in people’s heads makes onboarding slow, standards uneven, and ownership blurry.
Overview
Development of SOPs and workflows for the entire social media and content chain. The goal is a clear, measurable working system that doesn’t depend on individuals. What sets it apart: we don’t stop at handing over documents — there is 3 months of monitoring after the SOP is done.
The problem it solves
Most teams have a way of working, but it isn’t written anywhere. It lives in habits, in WhatsApp groups, in the head of whoever has been there longest. While everyone stays, the system looks fine. The moment someone leaves or a new member joins, the real cost appears: weeks of onboarding, output standards that swing.
Signs you need this
- Onboarding new members takes too long
- Output standards swing depending on who does the work
- It’s unclear who is responsible at which stage
- SOPs exist, but no one opens them
SOP scope
Pre-production
Research, strategy, planning, ideation & brainstorming, briefing.
Production
Writing, shooting content, editing, design.
Post-production & distribution
Analysis, KOL & affiliate, live, and other flows as needed.
Supporting systems
KPI structure, text & format standards, approval & handover flow, cross-role flow.
Output & deliverables
- SOP & Workflow document (PDF or slides)
- Internal website (optional, if needed)
- KPI structure connected to the workflow
- Text standards & detailed flow per stage
- 3 months of post-handover monitoring & support
How it works
- Needs alignment & mapping of the current workflow
- Identifying gaps, bottlenecks, and standard-less areas
- Building SOPs and workflows per stage
- Building the KPI structure and output standards
- Review with the client team
- Finalization, handover, and 3-month monitoring
What we do
- Building SOPs for the whole social media chain
- Building KPI structure and output standards
- Mapping flow, roles, and responsibilities
- 3 months of post-handover monitoring & support
What is not included
- Running the client’s daily operations
- Producing content
- Handing over documents then leaving without support
A fit for
- Companies whose way of working is undocumented
- Teams whose new-member onboarding takes too long
- Organizations with inconsistent output standards across people
- Brands wanting the system to survive staff turnover
Frequently asked
Why 3 months of monitoring?
Because an SOP made and then dropped usually goes unused. Three months is enough to see whether the system truly runs and where to adjust.
PDF or website output?
Default is PDF or slides, easiest to read. An internal website is available if needed.
Not sure which piece to move first?
Start with a free audit — the result will show which line you need most right now.